If you have a query about an order please contact us by email.
If this is an existing order we track by your order number and the fastest way for us to answer is if you reply to your order confirmation email.
We of course have our Instagram and Facebook presence but:
1) We are increasingly getting various SCAM messages on these platforms
2) We have always had a lot of SPAM and your query can get lost very quickly
3) To answer you most efficiently we need to know it's you, refer to your order and keep all the communications in a single channel.